We get your personal data from the following sources:

• From you directly
• From your family members or care givers on your behalf
• From Health Care Professionals such as your nurse, a pharmacist or doctor
• Through phone calls, emails and other digital channels

We process personal data about you for the following purposes

• To perform scientific evaluations of complaints and side effects potentially related to Novo Nordisk’s medicinal products. Complaints and side effects will be filed in databases and will be regularly analysed for overall patterns.
• To respond to your questions or request for information
• To analyse data for the purpose of supporting product usage enquiries
• To analyse data for the purpose of improving our customer service and product offerings
• To analyse data for the purpose of improve our scientific and product communication to HCPs and patients
• To assess patterns and trends associated with complaints, side effect and product usage

For the purposes described above in Section 3, we may process the following types of personal data:

• Contact information (name, address, telephone number, email address);
• Data revealing racial or ethnic origin;
• Data concerning health and medicinal products you are using;

Our processing of your personal data requires a legal basis. By law, we are allowed to process your personal data described above in Section 4 based on the following legal bases:

• The processing is necessary for our legitimate interests. The legitimate interests are:

a.     the processing is necessary for our compliance with a legal obligation

b.     to perform scientific evaluations of complaints and side effects potentially related to Novo Nordisk’s medicinal products.

c.     to improve our customer service and product offerings

d.     to enhance our scientific and product communication 

We may share your personal data with:

• Suppliers or vendors that assist our company (e.g., consultants, IT service providers, financial institutions, law firms, license partners)
• Other Novo Nordisk entities (e.g., Novo Nordisk affiliates within the global Novo Nordisk group of companies)
• Public authorities, including health and/or regulatory authorities

We will keep your personal data for the following period of time:

• For data relating to technical complaints: 12 years
• For safety information and data relating to side effects: End of activity + 10 years, where end of activity is the time where no product with the active ingredient is marketed
• For all other enquiries: Up to 5 years 

In general, you have the following rights:

Under applicable law, there may be limits on these rights depending on the specific circumstances of the processing activity.  Contact us as described in Section 1 with questions or requests relating to these rights.

Your personal data processed by the Novo Nordisk entity mentioned in Section 1 is governed by the Personal Data Protection Act (PDPA) of Singapore and the Personal Data Protection Order 2021 (PDPO) of Brunei, along with any subsequent amendments and relevant data protection laws applicable in your jurisdiction.